Duivo Support

Recording and saving

You can capture and review media in Duivo for free. Saving to Apple Photos requires Duivo Pro and Photos permission. When “Save to Photos automatically” is enabled, automatic export runs only while Pro is active. If an export fails, check Duivo’s Captures library: the local original remains there.

Delete a single capture from its detail screen, or use Select in Captures to delete several. A copy already exported to Apple Photos is separate and is not deleted by this action. Duivo cannot recover deleted local media; check your own copies and device backups before deleting the app.

Restore or manage a subscription

Use Settings → Restore Purchases in Duivo with the Apple Account used to purchase the subscription. If Pro is still unavailable, check the subscription status in iPhone Settings and contact us.

Manage or cancel your subscription. Deleting the app does not cancel a subscription. Request an Apple refund.

Camera quality and permissions

Available resolutions, frame rates and camera combinations depend on the iPhone and active camera mode. Pro unlocks available controls; it cannot add hardware support. For missing camera, microphone or Photos permission, open iPhone Settings → Apps → Duivo. If recording fails, check free storage, let the phone cool down and try a lower resolution or frame rate.

Privacy

Recordings and scripts are stored locally, not uploaded to Duivo. For privacy requests, contact the same support address. Read our Privacy Policy and Terms of Use.

Usage analysis, tracking and data requests

Usage and diagnostics is currently on by default unless you have previously turned it off. Change it in Duivo → Settings → Usage and diagnostics. This controls Firebase product analysis and crash reporting; it is separate from Meta tracking. Change Meta tracking permission in iPhone Settings → Privacy & Security → Tracking. Neither setting cancels a subscription, and switching it off does not automatically erase previously received data.

For access or deletion requests, email [email protected] with the subject “Duivo privacy request”. For purchase-related issues, include the product, approximate purchase date and a redacted Apple transaction reference if available. Do not post transaction references publicly; we will guide you if additional verification is needed. The Privacy Policy explains verification, provider records, local-only media and your rights.